I created a new role and checked the “edit_theme_options” box. Under Admin Menu, I granted access to view Appearance and all items underneath including Widgets. However, they still cannot see the Widgets option in their menu. The only thing that comes up is Appearance but does nothing when clicked. Please help.
Does user with this role see a full “Appearance” menu if you deactivate “Admin menu access” add-on?
Show the screenshot of restrictions you made for this role with “Admin menu”.
Do you use any other admin menu management plugins, like “Adminimize”, “Admin menu editor”? Check if there are no restrictions for “Appearance” menu there.
I do not recommend to use different roles editing plugins together (I see WPFront menu at the screenshot), they may conflict with each other because of they work on the same field.
I may look on the issue on-line if you send me admin credentials (support [at-sign] role-editor.com)