[Printrbot]

That worked, thanks!

[Printrbot]

Any suggestions?

[Printrbot]

I followed the steps and it worked perfectly. The license key was also saved. Thanks for the help! Hopefully Elegant Themes will fix their issue so that I don’t run into this issue again.

[Printrbot]

I have relayed this info to ET support but I can’t get anyone to reply or help out. So I deleted the role editor plugin on our staging site and installed the latest version. It worked, but of course I lost all of the data and settings.

What about just copying over the files via FTP and overwriting everything in the /user-role-editor-pro/ folder? I assume all of the data would remain in the database for users and their roles?

http://www.screencast.com/t/HinNvJ48x

I’m just trying to find a work around solution in case ET support does not get back to me.

[Printrbot]

FYI – here is the reply I got from WP Engine support regarding this issue…

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Hi there,

I’m actually seeing a few issues with this plugin. For instance it’s WordPress.org plugin page is throwing an instant error that could have something to do with why this plugin is not avaible for update:

http://pasteboard.co/1gHsuBtS.png

I saw that you put in a support request to the plugin’s support forum which is great. I can imagine based on their most recent update release that their ability to define the plugin’s licence key in the wp-config.php may have something to do with it:

http://pasteboard.co/1gHvC0N9.png

As of right now there is no clear error being generated on our end because of this failed update and does look like a plugin conflict between it and the Divi theme made by Elegant Themes.

A temporary work around may be to either deactivate the theme during low traffic time and attempt the update or by deactivating and removing the User Role Editor plugin and installing the latest downloaded version. Not great options and I would highly recommend backing up the site before making either of those changes so I would recommend waiting to hear back from the plugin developer and let us know if they find something specific to our platform.

We would usually recommend testing this issue in staging but because it’s related to a licence key it’s very unlikely we woule be able to reproduce the issue using the printerbot.staging.wpengine.com URL as it wouldn’t have a licence key for either and making the update would likely fail there.

Feel free to pass this information to them and apologies there isn’t anything clear for us to point to with this one.

Best wishes,

Richard | Enterprise Support Specialist
WP Engine

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[Printrbot]

The license is valid. http://www.screencast.com/t/p6tDN57arE3o

I will email you the ET plugin. You can also download it from here I think… http://www.elegantthemes.com/downloads/elegant-themes-support.zip

[Printrbot]

ok, that worked! Not sure how/when the license key disappeared but once I clicked on “check for updates” it put the auto update back in place. I updated and all is well now 🙂

[Printrbot]

Hold the phones, I found that the license key was missing. Testing now…

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If you can take a look today that would be great, thanks.

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I clicked on the “check for updates” and all it did was put this message at the top of the page… http://pasteboard.co/7ZvVXKj.jpg

I will send you the IP.

[Printrbot]

That worked, thanks so much!

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will do, thanks

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I will PM you the login info.

Actually, how can I send you the login info without posting it in the forum?

[Printrbot]

I just got the auto update and it appears to have worked correctly this time 🙂

[Printrbot]

Sounds good. Do you have an apx date for the next update?

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