Update failing

[historymakers]

Hi There,

If we don’t clear the cache before hit the update button the modifications don’t apply. We tried deactivate some plugins, but it keeps not working.

That’s my configuration:

Wordpress version: 4.0.1
Active plugins:

– ABD Dashboard Widget Manager
– Admin Color Schemes
– Admin Menu Editor Pro
– bbPress
– CodeStyling Localization
– Custom Login
– Disable Comments
– Google Analytics Dashboard for WP
– Gravity Forms
– Gravity Forms CSS Ready Class Selector
– Import users from CSV with meta
– iThemes Security
– KB Gradebook
– LearnDash LMS
– LearnDash Pro Panel
– ManageWP – Worker
– Nav Menu Roles
– P3 (Plugin Performance Profiler)
– PDFjs Viewer
– PDF Light Viewer Plugin
– Revolution Slider
– Snapshot
– User Role Editor Pro
– User Status Shortcode
– WordPress Chat
– Importador do WordPress
– WP-Mail-SMTP
– WPBakery Visual Composer

Theme: Highend

Could you help me?

Best Regards

[Vladimir]

Hi,

That is you see that update is available, but it is not installed after press ‘Update’?
Is this happened with User Role Editor Pro plugin only?

[historymakers]

Hi Vladimir,

I think that had a mistake here.
I was talking about update the capabilities.

See the picture

[Vladimir]

Hi,

What plugin does provide caching for your site?
Check its configuration. It could be possible to setup the exclusion (do not cache rule) as for the role, like ‘administrator’, for the full back-end, or for the single User Role Editor’s ‘page’,
wp-admin/users.php?page=users-user-role-editor-pro.php

[historymakers]

Hi,

There isn’t cache plugin enabled.

[Vladimir]

If we don’t clear the cache before hit the update button the modifications don’t apply.

About what cache did you write above?

[historymakers]

Browser cache.

[Vladimir]

What operation system, what browser, version?

[historymakers]

OS X 10.9.5, Chrome 39.0.2171.71 (64-bit)

[Vladimir]

Thanks for the information. Unfortunately, I can not reproduce a described issue.
I just tested URE under OS X 10.8.5, Google Chrome version 39.0.2171.71 (64 bit) and did not see any problem with role update.
What’s about data updates from other plugins pages?
Could it be related to some local settings of your computer? Did you try other computer?

[historymakers]

Hi Vladimir,

I discovered that my server has Varnish Cache enabled, do you know if this feature could be the problem?

[Vladimir]

Do you have similar issue at any other wp-admin pages, except User Role Editor?

It really could be the reason of a problem:
https://www.varnish-software.com/blog/step-step-speed-wordpress-varnish-software

Pay attention on the item “2. Add the plugin”. If that will not help, try to check with your server support if Varnish is configured to work with WordPress properly according to the document above, especially this item “9. Exclude URLs”.

[Author]

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